Returns policy

You have the right to return your order in whole or in part. The item (s) can be returned for a refund within 30 days of the order’s delivery date. In order for returns to be accepted, all items must be returned in perfect condition and with the original packaging and all tags attached. In this case, you shall solely bear the immediate cost of returning the product.

We are unable to offer an exchange or refund on items that are scratched, damaged, or not in their original packaging. Items that have been worn, altered or washed will not be accepted.

In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.

Please note that gifts can only be exchanged for items of an equal or higher value. Refunds do not apply.

DAIDALLO reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

Returns

Contact our customer services team at customercare@daidallo.com to arrange your return.

Greece: Returns from Greece are free of charge, using our DHL courier account.

Rest of the World: Contact our customer services team at customercare@daidallo.com to arrange a pick up by our affiliate couriers. Please note that the following cost will be deducted from the refunded amount, to cover the return costs. For countries outside the EU, the refunded amount is the price of the items returned (excluding customs fees & taxes) and minus the return fees as stated below.

Europe: 20 euros
UK: 20 euros
USA, Canada & Mexico: 30 euros
Rest of the World: 45 euros

Please note, DAIDALLO cannot be held responsible in the event of loss, theft or damage of the returned parcel. Parcels for which the customer’s identification (surname, first name, address and return code) is missing shall be refused.

Refunds

Shipping and handling charges paid on your original shipment are non-refundable, and these will be deducted from any monies returned to you in the event you return one of our products. Refunds will be processed as soon as returned items undergo quality control and are being accepted. Refunds can only be remitted to the initial credit card, PayPal or bank account used for the order transaction. Processing time may vary depending on the bank or credit card company.

Outside the EU, customs duties and sales taxes are non-refundable through DAIDALLO.

Exchanges

The products may be exchanged for any available different size or type of product. If you are exchanging a product and the new item is a lower amount, we will refund the difference via your original payment method. The products may be exchanged for any available different size or type of product. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return.

After the process of such exchange with any other similar product, the delivery of the latter is subscribed as a new order and thus all charges and specifications are the same ones described in the “ORDERS & SHIPPING” section.